Thanks for shopping with hollecatrry.com. To keep track of your order, contact hollecatrry.com (service@hollecatrry.com) so we can provide you the order’s tracking number.

Location we ship to

• We can ship our products to the USA.
• We do not ship outside the United States.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1-3 working daysof order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Time

• It is the time between when the seller hands the order over to the carrier until its delivery to the customer’s address.
• We provide standard shipping service for all orders shipped to the USA.
• Shipping time varies by region/logistics, but it takes an average of 7-14 business days, excluding public holidays and weekends.

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Shipping Cost

We offer free shipping on orders over $59.

For orders less than $59, we will charge $6.99 for shipping. For orders greater than $59, the shipping cost is $0.00.

Tracking

• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email service@hollecatrry.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Email: service@hollecatrry.com